About us

Bilbao

The main facade of the Bilbao branch office
The main facade of the Bilbao branch office
Address

C/ Gran Vía de D. Diego López de Haro, 10 
48001 Bilbao

Telephone: (34) 944 238 504

THE SERVICES TO THE GENERAL PUBLIC WILL BE REQUESTED BY APPOINTMENT.

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In case of difficulty in using the appointment application, please contact the telephone number 913 385 000 (from 8.00 a.m. to 3.00 p.m., mainland hours)

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Services

The Banco de España's Bilbao branch office operates with credit institutions and offers the following services to the general public:

  • The exchange of euro banknotes and coins.
  • The withdrawal from circulation of counterfeit banknotes and coins.
  • The exchange of damaged banknotes.
  • Government debt subscription.
  • Applications for information from the Central Credit Register (CCR).
  • The processing by the Institutins' Conduct of complaints and enquiries about transparency regulations and banking good practice criteria.
  • Register of documents.
Business hours

From Monday to Friday: 8.30 to 14.00
Closed: Saturdays, Sundays and public holidays

During the local holiday week, and on December 24 and 31, the schedule may be modified for some services. It is recommended to consult the agency beforehand.

Public Holidays 2021: 1 and 6 January; 19 March; 1, 2 and 5 April; 27 August; 12 October; 1 November; 6 and 8 December

Location map
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How to get here

Metro

  • Estación de Abando (líneas 1 and 2)

Bus

  • Gran Vía 8 (líneas 28, 56, 72, 77 and A7)

Tren Cercanías

  • Estación de Abando Indalecio Prieto (líneas C1, C2 and C3)

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