The Bank Customer Portal is an initiative by the Banco de España to assist individuals in their dealings with financial institutions.
The portal offers clear and accessible information about common financial transactions and procedures, as well as content designed to address any questions users may have. The aim is to equip the public with the skills and knowledge necessary to interact with financial institutions independently and with confidence.
The Bank Customer Portal of the Banco de España is aimed at everyone in Spain, including younger people. Using plain and straightforward language, it offers the following resources:
- Information about banking products and services, such as accounts, personal loans, mortgages, and payment services.
- Financial simulators.
- Instructions for making enquiries and submitting complaints to the Banco de España.
- Series dedicated to topics of interest, such as digitalization and financial fraud.
- A blog with articles on topical issues.
- A repository of videos and podcasts.
