Supervision of conduct of financial institutions and regulation
The requirements that the banking and discipline regulation imposes on the supervised financial institutions act as customer protection measures, thus contributing to safeguarding user confidence in the financial system and, in turn, preserving its stability. The Institutions’ Conduct Department is responsible for developing the regulations and for resolving interpretative queries related to conduct, transparency and banking customer protection.
Conduct supervision actions aim to verify the effective compliance with the conduct and transparency regulation, as well as to modify the institutions’ conduct culture, as way for ensuring an appropriate financial relationship between institutions and their customers, while making progress towards a responsible banking model and a preventive conduct supervisory approach.
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