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Customer service departments and ombudsmen

Where legally required, the entities supervised by the Banco de España are obliged to have a customer service department, and may optionally also have an ombudsman, to handle and resolve any complaints made by their customers in connection with their interests and rights.

The Banco de España publishes the name of the head responsible for these services, their contact details and, where appropriate, the pertinent operating rules, which it is responsible for validating.

You can search the up-to-date list of customer service departments and ombudsmen by clicking on the link below. Where no head of department has been named or is pending appointment, the entry will be marked “no asignado” (“not assigned”).