Services

Account services, interest and fees rates

List of the most representative services linked to a payment account

Royal Decree-law 19/2017, of 24 November, on payment accounts with basic features, payment account switching and comparability of fees, transposes into Spanish law Directive 2014/92/EU of the European Parliament and of the Council, of 23 July 2014, on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features.

Article 15 of Royal Decree-law 19/2017 sets forth that Banco de España must publish and update the list of most representative services linked to a payment account, taking into account the Union standardised terminology set out in the Commission Delegated Regulation (EU) 2018/32 of 28 September 2017. Consequently, the list of most representative services linked to a payment account is provided as follows:

Maintaining the account
The account provider operates the account for the use by the customer.
Providing a debit card
The account provider provides a payment card linked to the customer's account. The amount of each transaction made using the card is taken directly and in full from the customer's account.
Providing a credit card
The account provider provides a payment card linked to the customer's payment account. The total amount of the transactions made using the card during an agreed period is taken either in full or in part from the customer's payment account on an agreed date. A credit agreement between the provider and the customer determines whether interest will be charged to the customer for the borrowing.
Arranged overdraft
The account provider and the customer agree in advance that the customer may borrow money when there is no money left in the account. The agreement determines a maximum amount that can be borrowed, and whether fees and interest will be charged to the customer.
Unarranged overdraft
The account provider permits the customer to borrow money exceeding the amounts available in the account although the borrowing was not agreed in advanced.
Credit transfer
The account provider transfers money, on the instruction of the customer, from the customer's account to another account.
Standing order
The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer's account to another account.
Cash withdrawal
with a debit card from an ATM
The customer takes cash out of the customer's account from an ATM owned by a firm different from the account provider, with a debit card, against the money available in the account.
Cash withdrawal
with a credit card from an ATM
The customer takes cash out from an ATM which is own by the account provider or by another firm, with a credit card, up to the agreed credit limit, regardless of the amounts available in the account
Text alerts service (SMS, e-mail or similar)
The account provider provides the customer with information regarding any activity in the account via SMS, e-mail or similar technology.
Cheque negotiation and clearing
The account provider takes all necessary steps to ensure that a cheque is duly paid.
Return of cheques
The payment account takes all necessary steps when a cheque has not been paid by a firm.

Lista de términos y definiciones normalizados para los servicios asociados a una cuenta de pago File PDF: Opens in a new window (147 KB)

Interest and fees rates

The Order EHA/2899/2011of October 28Opens in a new windowon banking services transparency and customer protection (BOE of 29) and the Circular of the Bank of Spain 5/2012 of June 27Opens in a new window, on transparency in banking services and responsibility in lending (BOE of July 6), establish that Spanish credit entities and branches in Spain of foreign credit entities will publish and send to the Bank of Spain, determined statistical information on interest and fees rates regularly applied in most frequent operations regarding non-business profiles, in the format established in Annex 1 of such Circular concerning provided operations quarterly for the different products and customers profiles required in that Annex.

The above mentioned Order and Circular also establish that Spanish credit entities and branches in Spain of foreign credit entities that allow tacit overdrafts in accounts of deposits or tacit exceed in credits will publish, for non-business customer profiles, interest and fees rates charged in those cases, information that entities will also send to the Bank of Spain.

Information provided by the entities about such interest and fees rates is available in the following link:

Consulta web de comisiones y tipos de interés de los servicios financierosOpens in a new window

If you want more information on fees rates, it is available on the Bank Customer PortalOpens in a new window