Banco de España is committed to making its websites accessible, in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and applications for mobile devices.
This accessibility statement applies to the following websites:
These websites are partially compliant with Royal Decree 1112/2018, due to the exceptions and lack of compliance in the aspects indicated below.
The content listed below is not accessible for the following reasons:
This statement was prepared on 20 September 2020.
The method used to prepare the statement has been a self-assessment carried out by the agency itself.
Last review of the statement: 15 December 2022.
You may carry out communications with regard to accessibility requirements (article 10.2.a of RD 1112/2018) such as:
This can be done through the electronic form or by telephone calling the User Help Centre on number +34 91 338 6666.
You may file:
In the request for accessible information, the facts, reasons and request must be clearly specified in order to verify that it is a reasonable and legitimate request.
Communications, requests and complaints with regard to accessibility of these websites shall be received and processed by the Governance and Transparency Division of Banco de España.
If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision adopted, or the response does not meet the requirements set out in article 12.5, the person concerned may initiate a claim. Likewise, a claim may be lodged if a reply has not been received within 20 working days.
Link to the claims procedure in article 13 of RD 1112/2018.
Claims regarding the digital accessibility of these websites will be received and managed by the Banco de España's Deputy Secretary General's Office.
The websites indicated here are constantly changing, including improvements to accessibility.
Browser family | Support level |
---|---|
Chrome | 100% supported |
Firefox | supported |
Safari | partly supported |
Opera | supported |
You can see basic information on the browser being used at the following link.This information may be requested by the technical services of Banco de España in order to facilitate the resolution of certain incidents.