Accessibility
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Accessibility statement
Banco de España is committed to making its websites accessible, in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and applications for mobile devices
.
This accessibility statement applies to the following websites:
- https://www.bde.es
- https://sedeelectronica.bde.es/sede/es/
- https://clientebancario.bde.es/pcb/es/
- https://www.bde.es/investigador/en/
- http://portaleducativo.bde.es/educa/es/
- https://repositorio.bde.es/
Compliance status
These websites are partially compliant with Royal Decree 1112/2018, due to the exceptions and lack of compliance in the aspects indicated below.
Inaccessible content
The content listed below is not accessible for the following reasons:
- Lack of compliance with RD 1112/2018.
- There may be markup errors on the websites and final documents, although work is being done to improve them.
- Disproportionate loading.
- Not applicable
- The content is not included in the scope of applicable legislation.
- There may be content or word processing files in PDF or other formats published before 20 September 2018 that do not fully meet accessibility requirements.
Drafting of this accessibility statement
This statement was prepared on 20 March 2019.
The method used to prepare the statement has been a self-assessment carried out by the agency itself.
Last review of the statement. 20 September 2020
Comments and contact information
You may carry out communications with regard to accessibility requirements (article 10.2.a of RD 1112/2018) such as:
- report on any possible non-compliance by these websites
- notifying any other difficulties for accessing the website contents.
- making any other enquiries or suggestions for improvement with regard to website accessibility.
This can be done through the electronic form or by telephone calling the User Help Centre on number +34 91 338 6666.
You may also request to be provided, in an accessible format, with any contents published in the website and excluded from the obligation of being accessible, as well as submitting any complaint regarding accessibility criteria (article 10.2.b of RD 1112/2018) through the following link:
Communications, requirements and complaints with regard to accessibility of this website shall be received and processed by the Governance and Transparency Division of Banco de España.
Application procedure
You may submit a complaint against the response to a request for accessible information or complaint regarding the website accessibility (article 13 of RD 1112/2018) through the following link:
Any complaints regarding digital accessibility of this website shall be submitted to the Deputy General Secretary of the Bank of Spain.
Optional content
The websites indicated here are constantly changing, including improvements to accessibility.
| Browser family | Support level |
|---|---|
| Chrome | 100% supported |
| IE 11 | 100% supported |
| Firefox | supported |
| Safari | partly supported |
| Opera | supported |
Definition of support levels
- Browser 100% supported: The presentation, display of content, navigation and functionality are optimal.
- Browser supported: The display of content, navigation and functionality are the same as for the "browser 100% supported", but with a minimum degradation of the presentation layer.
- Browser partly supported : The display of content, navigation and functionality are the same as for the "browser 100% supported", but with a slight degradation of the presentation layer which must never affect the display of content.
Browser information
You can see basic information on the browser being used at the following link.This information may be requested by the technical services of Banco de España in order to facilitate the resolution of certain incidents.