Banco de España Blog

Using a simple format and plain language, the Banco de España Blog seeks to make our work more accessible to the general public. It allows us to share our analysis of economic and financial issues and the ins and outs of the Banco de España’s tasks and activities with all those keen to learn more.

The Blog series group together posts covering certain similar topics. Further down is a general listing of all Blog posts, with a search function to help readers find the posts they are interested in.

 

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Trouble with your bank? When to turn to the Banco de España

26/03/2025 Nieves Prieto Lavín and Jorge López Peña

Thousands of bank customers lodge complaints with the Banco de España. Although these often fall outside its remit, 80% of the opinions it is able to provide are accepted by banks. Knowing when (and when not) to bring complaints to the Banco de España's Complaints Service will help make this public service even more effective.

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How to use the calendar: use the arrow keys to navigate the calendar. Press the arrows to navigate by days of the month. Press shift and the arrows to navigate by month. Press control and the arrows to navigate by year.

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