Accessibility

The Banco de España is committed to making its websites accessible, in accordance with Royal Decree 1112/2018 of 7 September 2018 on the accessibility of public sector websites and mobile applications .

This accessibility statement applies to the following websites:

• https://app.bde.es/csfwciu/csfwciuias/xml/Arranque.html?initOperation=becsfwciu_InicioComisionesCuentasPago
• https://app.bde.es/csfwciu/
• http://app.bde.es/psr_www
• https://aps.bde.es/psrwpri
• http://app.bde.es/clf_www/
• http://app.bde.es/rss_www/
• http://app.bde.es/sew_www/
• http://app.bde.es/rvi_www
• https://app.bde.es/csfwciu/csfwciuias/xml/Arranque.html
• https://app.bde.es/csfwciu/csfwciuias/xml/Arranque.html?initOperation=becsfwciu_InicioComisionesCuentasPago
• http://app.bde.es/cbw_pub
• https://aps.bde.es/cbw_pri
• https://app.bde.es/csv_pub
• https://aps.bde.es/csv_pri
• https://app.bde.es/ecm_www
• https://repositorio.bde.es/
• https://aps.bde.es/roc_www
• https://app.bde.es/asc_web/consulta.html
• https://app.bde.es/cda
• https://aps.bde.es/ire_www
• https://app.bde.es/exbwciu
• https://aps.bde.es/exbwent
• https://aps.bde.es/mbe_fnd/inicio

Compliance status

These websites are partially compliant with Royal Decree 1112/2018 due to the exemptions and non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

• Non-compliance with Royal Decree 1112/2018
  • There may be markup errors related to HTML content (for example, issues in tables, link text, semantic elements, interaction with assistive technologies or insufficient colour contrast).
• Disproportionate burden
  • Not applicable
• The content is not within the scope of the applicable legislation
  • There may be content or documents in PDF or other formats published before 20 September 2018 that are not fully compliant with all accessibility requirements.

Preparation of this accessibility statement

Feedback and contact information

Notifications may be submitted on accessibility requirements (Article 10(2)(a) of Royal Decree 1112/2018), such as:

• to report any possible non-compliance of these websites
• to report other difficulties in accessing content
• to make any other query or suggestions for improvement regarding the accessibility of the websites

using the contact form or by phoning the User Help Desk (+34 91 338 6666).

You may submit:

• a complaint regarding compliance with the requirements of Royal Decree 1112/2018, or
• a request for accessible information concerning:
  • content that is excluded from the scope of Royal Decree 1112/2018 in accordance with Article 3(4) of this Royal Decree
  • content that is exempted from compliance with the accessibility requirements as it would impose a disproportionate burden.

Requests for accessible content must clearly set out the facts, reasons and outcome sought in order to verify that the request is legitimate and reasonable.

Link to the request and complaint procedure provided for in Article 12 of Royal Decree 1112/2018 (only available in Spanish).

Notifications, requests and complaints regarding the accessibility of these websites shall be received and handled by the Archives and Document Management Division of the Banco de España.

Enforcement procedure

If a request for accessible content or a complaint you made is rejected, or you disagree with the decision made, or the response does not meet the requirements set out in Article 12(5), you can lodge a complaint. You may also lodge a complaint if you do not receive a reply within 20 working days.

Link to the complaint procedure provided for in Article 13 of Royal Decree 1112/2018 (only available in Spanish).

Complaints regarding the digital accessibility of these websites shall be received and handled by the Deputy Secretariat of the Banco de España.

Optional content

Browser information

You can find basic information about the browser you are using by clicking on the link below. You may be asked for this information by the Banco de España technical services team to help resolve certain issues.

• Browser information (in Spanish only)