Purpose
- Supervision of the conduct of supervised financial institutions
- Answer to queries regarding market conduct, banking transparency and customer protection regulations
- Registration and supervision of the good reputation, knowledge and competence of customer service representatives of supervised financial institutions and customer ombudsmen to whom these institutions may be attached
Legal basis
Performance of a task carried out in the public interest or in the exercise of official authority vested in the controller pursuant to_
- Law 10/2014, of 26 June, on management, supervision and solvency of credit institutions
- Law 44/2002, of 22 November, on financial system reform measures
Categories of data subjects
- Clients of supervised financial institutions
- Consultants
- Customer services representatives and ombudsmen
Categories of personal data
- Identification data: Name, surname(s) and ID number
- Contact details: postal address, e-mail address, telephone number
- Academic and professional data: CV, professional entity, employment details and data related to commercial and professional reputation.
- Economic and financial data: data relating to financial transactions
- Data relating to the commission of administrative and criminal offences
Retention period
Personal data shall be retained for the time necessary to fulfil the purpose for which they were collected and to allocate any liability arising from said purpose and from the processing of the data.
Security measures
Security measures provided for in Annex II of Royal Decree 3/2020, of 8 January, which regulates the National Security Scheme in the field of Electronic Administration.
Recipients
- Users consulting the register of customer service representatives and customer ombudsmen
- Courts of Justice
- Other competent public authorities
International transfer of data
N/A
Data controller
Banco de España
NIF: Q2802472G
Data Protection Officer
Division of Governance and Transparency
Contact form
Exercise of rights and complaints
You can check whether it is mandatory for you to provide your personal data, as well as the procedure to exercise your rights, withdraw your consent if applicable and lodge a complaint before the Data Protection Officer or the Spanish Data Protection Agency at our Privacy Policy