Series: Institutional Report.
Author: Banco de España
José Luis Escrivá
Governor of the Banco de España
“The Institutional Report is our flagship publication and a cornerstone of our public accountability. This year we have enhanced it to make it more accessible to all audiences, changing both the information we present and how we present it, making it clearer and more concise, using plain language and a more visual design.”
Governor’s foreword
Soledad Núñez
Deputy Governor of the Banco de España
“We have made substantial progress in implementing the Strategic Plan 2030, which aims to transform the Banco de España into a more modern and approachable institution. With this in mind, we are making a significant effort to modernise and transform the institution on a technological level, while adapting our organisational culture to continue delivering the best possible service to the public in a changing environment.”
Interview with the Deputy GovernorKey actions and their impact
The Banco de España works to promote economic stability and a safe and reliable financial system for the public
1
We take action to maintain price stability
- Four interest rate cuts, bringing the rate to 2%
More than 67,000
complaints and enquiries handled
More than €43 million
in sanctions imposed to protect bank customers
4 interest rate cuts,
bringing the rate to 2%
63,000
counterfeit banknotes detected
Engagement with the public and social commitment
A transparent, connected, approachable and useful institution
1
More accessible and transparent
- We are reaching new audiences through in-person and digital services that underline the Bank’s role and social value
- We have modernised our 24/7 electronic services website
- We make sure our public information is easily available to all
More than 8,000
people attended the Open Doors programme
More than 11,000
users visit the website every day
More than 57,000
visitors enjoyed the exhibition “The Tyranny of Chronos”
More than 36,000
participants took part in financial education workshops
Resource
management
Our actions are guided by independence and prudence
1
Sound financial statements
- We have reduced the size of the balance sheet and returned to positive results
€234 million
in profit in 2025, earmarked for the Treasury
