Complaints Report Annual Claims Report of the Banco de España

The annual Complaints Report provides a statistical analysis of the complaints processed, indicating, amongst other matters, the areas to which the claims and complaints lodged related and the institutions affected. It also indicates the transparency regulations and the best practice criteria applied in the decisions issued during the year.

1 September 2022 marks 35 years since the Complaints Service was launched. It has been one of the pioneering, and also one of the most active, complaints services in Europe.

In this section the reports published since 1999 may be consulted. Reports from previous years are available in the Banco de España Library.

The full version of this Report is available only in Spanish.

All documents are available in PDF format PDF File. Opens in a new window

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