Series: Complaints Report and Compendium of best banking practice criteria.
Author: Banco de España.
Full document
Details of the Annual Claims Report 2017
- Introduction (avaliable only in Spanish) 433 KB
- Summary of the activity developed by the Market Conduct and Claims Department (available only in Spanish) 1 MB
- Market Conduct and Claims Department criteria (available only in Spanish) 1 MB
- Selection of relevant queries (available only in Spanish) 367 KB
- ADDENDUM: The advertising activity of banking products and services of the entities supervised by Banco de España (document available in English) 573 KB