Address
- C/ Alcalá, 48 28014 Madrid - C/ Alcalá, 522 28027 Madrid
- Telephone: (34) 91 338 5000
PLEASE BOOK AN APPOINTMENT FOR SERVICES RELATING TO CASH, GOVERNMENT DEBT AND THE CENTRAL CREDIT REGISTER.
Should you have difficulty in booking an appointment online, please call 913 385 000 (lines open from 8.00 - 15.00 CET).
The Banco de España in Madrid operates with credit institutions and offers the following services to the general public:
- Exchange of euro banknotes and coins.
- Withdrawal of counterfeit banknotes and coins from circulation.
- Exchange of damaged banknotes.
- Subscription of government debt.
- Requests for information from the Central Credit Register.
- Complaints and enquiries concerning transparency regulations and good banking practices, processed by the Institutions' Conduct Department.
- Registration of documentation.
- Payments to public bodies that have an account open at the Banco de España.
Monday to Friday: 8.30 to 14.00.
Saturdays, Sundays and public holidays: closed.
The hours for some services may change during the local holiday week, and on 24 and 31 December. Please check with the branch office beforehand.
2025 Public Holidays: 1 and 6 January, 17 and 18 April, 1, 2 and 15 May, 25 July, 15 August, 1 and 10 November, 6, 8 and 25 December
By metro
- Banco de España Station (Line 2).
By bus
- Lines: 001,1, 2, 3, 5, 9, 10, 14, 15, 20, 27, 34, 37, 45, 46, 51, 52, 53, 74, 146, 150, 203, C03 y E1.
By suburban trains (Cercanías)
- Recoletos Station (lines C1, C2, C7, C8 and C10).
The guided tours take visitors in the most emblematic areas of the building located by Plaza de Cibeles.
The heritage tour is reserved for groups from schools and universities, cultural and non-profit organisations.
Exceptionally, and where possible, requests from individuals may be accepted.
