Address
- C/ Alcalá, 48 28014 Madrid - C/ Alcalá, 522 28027 Madrid
- Telephone: (34) 91 338 5000
THE SERVICES TO THE GENERAL PUBLIC ABOUT CASH, GOVERNMENT DEBT AND THE CENTRAL CREDIT REGISTER (CCR) WILL BE REQUESTED BY APPOINTMENT.
In case of difficulty in using the appointment application, please contact the telephone number 913 385 000 (from 8.00 a.m. to 3.00 p.m., mainland hours)
The Banco de España in Madrid operates with credit institutions and offers the following services to the general public:
- The exchange of euro banknotes and coins.
- The withdrawal from circulation of counterfeit banknotes and coins.
- The exchange of damaged banknotes.
- Government debt subscription.
- Applications for information from the Central Credit Register (CCR).
- The processing by the Institutions' Conduct of complaints and enquiries about transparency regulations and banking good practice criteria.
- Register of documents.
- Deposits with public bodies with an account opened with the Banco de España.
From Monday to Friday: 8.30 to 14.00
Closed: Saturdays, Sundays and public holidays
During the local holiday week, and on December 24 and 31, the schedule may be modified for some services. It is recommended to consult the agency beforehand.
Public Holidays 2023: 6 January; 20 March; 6 and 7 April; 1, 2 and 15 May; 15 August; 12 October; 1 and 9 November; 6, 8 and 25 December
Public Holidays 2024: 1 January, 28 and 29 March, 1, 2 and 15 May, 25 July, 15 August, 1 November, 6 and 25 December
Metro
- Banco de España Station (Line 2).
Bus
- Plaza de Cibeles (Lines 1, 2, 5, 9, 10, 14, 15, 20, 27, 34, 37, 45, 51, 52, 53, 74, 146, 150).
Suburban trains
- Recoletos Station (Lines C1, C2, C7, C8 and C10).
