About us

Madrid

The main facade of the Madrid headquarters
The main facade of the Madrid headquarters
Address

C/ Alcalá, 48
28014 Madrid

Some services are located at:
C/ Alcalá, 522
28027 Madrid

Telephone: (34) 91 338 5000

Contact form for an appointment

Contact form for inquiries

Services

The Banco de España in Madrid operates with credit institutions and offers the following services to the general public:

  • The exchange of pesetas into euro.
  • The withdrawal from circulation of counterfeit banknotes and coins.
  • The exchange of damaged banknotes.
  • Government debt subscription.
  • Applications for information from the Central Credit Register (CCR).
  • The processing by the Market Conduct and Claims Department of complaints and enquiries about the banking services provided by credit institutions.
  • Register of documents
Business hours

From Monday to Friday: 9.30 to 14.00

Closed: Saturdays, Sundays and public holidays

During the local holiday week, and on December 24 and 31, the schedule may be modified for some services. It is recommended to consult the agency beforehand.

Public Holidays 2020: 1 and 6 January; 9 and 10 April; 1, 2 and 15 May; 15 August; 12 October; 2 and 9 November; 7, 8 and 25 December.

THE SERVICES TO THE GENERAL PUBLIC WILL BE REQUESTED BY APPOINTMENT TO THE PHONE NUMBER 913 385 000 (FROM 8.00 TO 17.00; EXCEPT APPLICATIONS FOR INFORMATION FROM THE CENTRAL CREDIT REGISTER, CCR, FROM 8.30 TO 17.00) OR TO THE CONTACT FORM

Location map
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How to get here

Metro

  • Banco de España Station (Line 2).

Bus

  • Plaza de Cibeles (Lines 1, 2, 5, 9, 10, 14, 15, 20, 27, 34, 37, 45, 51, 52, 53, 74, 146, 150).

Suburban trains

  • Recoletos Station (Lines C1, C2, C7, C8 and C10).

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