About us

Madrid

The main facade of the Madrid headquarters
The main facade of the Madrid headquarters
Address

C/ Alcalá, 48
28014 Madrid

Some services are located at:
C/ Alcalá, 522
28027 Madrid

Telephone: (34) 91 338 5000

Services

The Banco de España in Madrid operates with credit institutions and offers the following services to the general public:

  • The exchange of pesetas into euro.
  • The withdrawal from circulation of counterfeit banknotes and coins.
  • The exchange of damaged banknotes.
  • Government debt subscription.
  • Applications for information from the Central Credit Register (CCR).
  • The processing by the Market Conduct and Claims Department of complaints and enquiries about the banking services provided by credit institutions.
Business hours

From Monday to Friday: 8.30 to 14.00
Closed: Saturdays, Sundays and public holidays

Public Holidays 2018: 1 and 6 January; 29 and 30 March; 1, 2 and 15 May; 15 August; 12 October; 1 and 9 November; 6, 8 and 25 December.

Location map
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How to get here

Metro

  • Banco de España Station (Line 2).

Bus

  • Plaza de Cibeles (Lines 1, 2, 5, 9, 10, 14, 15, 20, 27, 34, 37, 45, 51, 52, 53, 74, 146, 150).

Suburban trains

  • Recoletos Station (Lines C1, C2, C7, C8 and C10).

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