Transparency, digital accessibility and complaints from users of Banco de España services


  • Management of active transparency obligations
  • Processing requests for access to public information made by citizens
  • Carrying out analyses and evaluation surveys on transparency issues
  • Processing requests for accessible information, requirements, complaints and claims regarding digital accessibility
  • Processing citizens' complaints for services provided by Banco de España

Legal basis

  • Compliance with a legal obligation to which the controller is subject pursuant to:
    • (i) Law 9/2013, of 9 December, on transparency, access to public information and governance.
    • (ii) Directive (EU) 2016/2102, of the European Parliament and of the Council, of 26 October 2016, on the accessibility of websites and applications for mobile devices of public sector bodies, transposed into Spanish law through Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector.
  • Performance of a task carried out in the public interest or in the exercise of official authority vested in the controller pursuant to Law 40/2015, of 1 October, on legal system of public sector
  • Consent of data subjects

Categories of data subjects

  • Employees and senior officers subject to active transparency obligations
  • Applicants for access to public information
  • Participants in analysis and evaluation surveys about transparency
  • Citizens who submit requests, communications, complaints or claims regarding digital accessibility
  • Citizens who complain about the services of Banco de España

Categories of personal data

  • Identification data: Name, surname, ID number, image and voice
  • Contact data: Phone number, e-mail, postal address
  • Professional and academic data: Education background and professional position
  • Economic data: Salary
  • Data on personal characteristics: date of birth

Retention period

Personal data shall be retained for the time necessary to fulfil the purpose for which they were collected and to allocate any liability arising from said purpose and from the processing of the data.

Security measures

Security measures provided for in Annex II of Royal Decree 3/2020, of 8 January, which regulates the National Security Scheme in the field of Electronic Administration.


  • Third parties affected by requests for access to public information
  • Courts of Justice
  • Other competent public authorities

International transfer of data


Data controller

Banco de España
NIF: Q2802472G

Data Protection Officer

Division of Governance and Transparency
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Exercise of rights and complaints

You can check whether it is mandatory for you to provide your personal data, as well as the procedure to exercise your rights, withdraw your consent if applicable and lodge a complaint before the Data Protection Officer or the Spanish Data Protection Agency at our Privacy Policy


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