Information Desk

Fees and interest rates See less

• Fees and interest rates for financial services
• Payment accounts: services and fees
• Basic payment accounts: fees

Official registers See less

• Register of agents and distributors
• Register of branches of supervised entities
• Registers of institutions

Warnings to the public See less

• Collection of alleged winnings
• Fraudulent e-mails
• The Banco de España does not provide banking services to private individuals
• Unauthorised institutions (“intruders”)
• "Banking services" offered via the internet
• Possible fraudulent lending from abroad
• Risks related to the transfer of digital certificates to a third party

Information sent by banks See less

• Customer service departments and ombudsmen
• Entities belonging to advertising self-regulatory systems
• Primary public financial statements
• Annual banking report
• Interchange fees and merchant service charges