Conduct

Conduct

The Institutions’ Conduct Department has functions that are public facing, such as the Complaints Service, consumer enquiry and information services and financial education. It also supervises the conduct of financial institutions and participates in the formulation of regulations on transparency and bank customer protection.

Financial education

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Portal del Cliente Bancario   Opens in a new window

Providing information to financial consumers.

Icono FTX Conducta

Finanzas para todos   Opens in a new window

Financial Education Plan, to promote sound financial decisions.

Icono Portal educativo

Portal Educativo   Opens in a new window

Information for students and teachers

Icono programa

Training program about banknotes and coins for citizens and the general public

Complaints and enquiries

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How to submit a complaint   Opens in a new window

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Procedure   Opens in a new window

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How to make an enquiry   Opens in a new window

Icono SAC

Customer Care- -Customer’s Ombudsmen

Providing information and services to the public.

Icono servicios

Account services, interest and fees rates

Information on types of interest and fees

Icono comparador

Comparision website of the Banco de España   Opens in a new window

Comparing institutions for a specific date and account.

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Calculators   Opens in a new window

Simulators and calculators for the most common financial products.

Icono protección

Protecting against financial fraud.   Opens in a new window

Combating online fraud.

Regulation and Supervisión of the financial system

Icono entidades

Supervised institutions

 

Icono servicios de atención

Customer Care - Customer’s Ombudsmen

 

Icono base legal

Legislation

 

Icono guias

Guidelines

 

Icono memoria

Supervision Report

 

normativadeTransparencia

Transparency regulations

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