The Institutions’ Conduct Department has functions that are public facing, such as the Complaints Service, consumer enquiry and information services and financial education. It also supervises the conduct of financial institutions and participates in the formulation of regulations on transparency and bank customer protection.

Financial education

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Portal del Cliente Bancario   Opens in a new window

Providing information to financial consumers.

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Finanzas para todos   Opens in a new window

Financial Education Plan, to promote sound financial decisions.

Providing information and services to the public.

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Account services, interest and fees rates

Information on types of interest and fees

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Comparision website of the Banco de España   Opens in a new window

Comparing institutions for a specific date and account.

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Calculators   Opens in a new window

Simulators and calculators for the most common financial products.