Attention to the public during the COVID-19 crisis

How to request a face-to-face appointment at the Banco de España premises?

If you would like to request an appointment at our premises click on the following link:

Request for a face-to-face appointment at the Banco de EspañaOpens in a new window

Customer service information

By prior appointment, and following the safety measures recommended by the health authorities, all premises will offer the usual services to the public (the submission of documents for register, direct-account-related operations and current-account-holder transactions will not require an appointment). Opening hours for these services to the public will be Monday-Friday, from 8:30 a.m. to 2 p.m.

If you have any issues using the appointment application, please contact us on 913 385 000  from 8.00 a.m. to 3.00 p.m., mainland hour.

Other online and telephone channels