Services

When can a claim be made to the Claims Service?

Claims should previously have been submitted in writing to the institution's customer support service or ombudsman.

These bodies should acknowledge receipt in writing of the claims submitted to them and uphold or reject them in writing with the reasons for their decision.

A claim can only be filed with the Banco de España's Claims Service when the claimant can accredit that his claim or request has been rejected or that two months have passed since it was filed and it remains unresolved.