Services

Is it possible to make a claim against an institution in another country?

In general, the Claims Service only deals with claims against institutions operating within Spain.

If the financial service that the claim is being made about was provided outside Spain, the claimant should apply to the body that is equivalent to the Claims Service in the country in question, should such a service exist (customer protection systems vary from country to country).

You may look at the website of the FIN-NET network to find out whether there is an extra-judicial claims body that may have authority in your case.

Another option is to send the claim to the Claims Service, which will let you know whether or not there is a competent body to which it can send your claim, following authorisation from you.