Services

What are the regulations on transparency and protection for bank customers?

Transparency and customer protection law for banking customers covers financial institutions subject to supervision by the Banco de España, and their aim is to protect customers' legitimate interests:

• They establish a set of specific obligations applicable to the contractual relationships between one party and the other.
• They require the basic terms and conditions relating to operations to be communicated to the customer.
• They regulate certain aspects relating to advertising, standards of conduct and information.