Services

Claims

• Who can make a claim?
• Which entities may claims be lodged against?
• When can a claim be made to the Claims Service?
• How to submit a claim to an institution's customer support service
• In which cases will the Claims Service not accept a claim?
• How and where can a claim be filed?
• How are claims processed?
• What are the regulations on transparency and protection for bank customers?
• What are good banking practices?