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Annual Report of the Banco de España Complaints Service

The annual Claims Service Report presents a statistical analysis on the proceedings that have been handled, a brief description of those which have been resolved in favour of the claimant, a summary of the criteria applied in the resolutions in favour of institutions, if of general interest, and a list of the claims for which no report has been issued.

This publication is in Spanish only.

Memoria del Servicio de Reclamaciones 2000

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